Refund Policy

Effective Date: 26 October 2026
Last Updated: 26 October 2026

1. Introduction

This Refund and Cancellation Policy explains the conditions under which customers may request cancellations or refunds for services purchased from Neoistone Technologies LLP through our website, https://neoistone.com.

By purchasing our services, you acknowledge that you have read and understood this policy.

2. Company Information

Legal Name: Neoistone Technologies LLP
Website: https://neoistone.com
Email: [email protected]
Registered Office: 11-8-55/A, Lenin Nagar, Khammam, Telangana 507001, India

3. Services Covered

This policy applies to services provided by Neoistone Technologies LLP, including:

Website design and development
Mobile application development
Custom software development
Enterprise software solutions
AI and automation services
UI/UX design
Digital marketing services
IT consulting and technical support
Other technology and digital services offered on our website.

Certain services may have additional cancellation or refund conditions specified in the applicable quotation, invoice, service agreement, or order confirmation.

4. Refund Eligibility

Refund requests are reviewed individually based on the nature of the service, the work completed, the applicable agreement, and applicable law.

A refund may be considered in the following circumstances:

Duplicate payments: Where the same order has been paid for more than once and the duplicate transaction is verified.
Unfulfilled orders: Where payment has been received but Neoistone has not accepted the order or is unable to provide the purchased service.
Eligible cancellations: Where cancellation is permitted under the applicable service agreement or this policy.
Service delivery issues: Where an agreed service has materially not been provided and a refund is an appropriate remedy.
Other legal requirements: Where a refund is required under applicable law.

Approval of a refund depends on the circumstances and any applicable contractual or legal requirements.

5. Cancellation Policy

5.1 Cancellation Before Work Begins

If you request cancellation before work begins, please contact us as soon as possible.

We will review the request and determine whether a refund is applicable, considering any disclosed non-refundable charges, third-party costs already incurred, and the terms of your order or agreement.

5.2 Cancellation After Work Begins

For custom development, design, consulting, and other project-based services, cancellation requests will be assessed according to the work completed, resources committed, deliverables provided, and the applicable agreement.

Any amount retained or refunded will be determined in accordance with the agreed terms and applicable law.

5.3 Subscription-Based Services

If a service is offered on a subscription basis, cancellation will generally apply to future billing periods according to the subscription terms.

Cancellation does not automatically entitle a customer to a refund for a billing period that has already begun or been paid for. Refund eligibility will depend on the applicable subscription terms and law.

5.4 Third-Party Services

Domain registrations, software licenses, hosting services, cloud resources, API subscriptions, and other third-party products may be subject to separate cancellation conditions.

Where applicable, we will communicate relevant third-party conditions before purchase or in the service agreement.

Nothing in this policy removes any cancellation rights that cannot legally be excluded.

6. Non-Refundable Services

Certain costs or services may be non-refundable where this has been clearly disclosed before purchase and is permitted by applicable law.

Examples may include:

Custom development work already completed and delivered.
Consulting or professional services already provided.
Third-party licenses or subscriptions that cannot be cancelled or refunded.
Domain registration fees where the registry or registrar does not permit a refund.
Approved project milestones that have been completed in accordance with the agreement.

These examples do not create an automatic exclusion from refunds. Each request remains subject to the applicable agreement, the circumstances of the transaction, and applicable law.

7. How to Request a Refund

To request a cancellation or refund, email [email protected] with the following details:

Full name
Registered email address
Order or invoice number
Payment transaction reference
Amount paid
Date of payment
Reason for the cancellation or refund request
Supporting documents, if applicable

Please use the subject line “Refund Request – [Order or Invoice Number]”.

Our team will review the information and may contact you if additional details are required.

8. Refund Review and Processing Time

We aim to review refund requests within 5–7 business days after receiving the required information.

If a refund is approved, we will initiate it within 5–7 business days of approval, unless a different period is required by applicable law or communicated for a particular transaction.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or original payment method.

These are our intended processing timelines, not a guarantee of the time required by third-party financial institutions.

9. Payment Gateway and Failed Transactions

Payments may be processed through third-party payment gateways or financial service providers.

If an amount is debited from your account but the order is not confirmed:

Check your payment status and order confirmation.
Contact us at [email protected] with your transaction reference.
We will verify the transaction with the relevant payment provider.
If the payment is confirmed as a duplicate or an amount is payable back to you, we will initiate the applicable refund.

A payment showing as pending may require additional verification before a refund can be processed.

10. Refund Method

Where technically supported, approved refunds will generally be processed through the original payment method.

For example, payments made by card, UPI, or net banking may be refunded through the applicable payment gateway to the original payment source.

If the original payment method cannot be used, we may contact you to determine an appropriate alternative, subject to verification and applicable law.

We will not request your password, OTP, card PIN, or card security code to process a refund.

11. Project Delays and Service Issues

If you experience a delay, technical issue, or concern regarding a purchased service, please contact our support team before submitting a refund request.

We will review the issue and, where appropriate, work with you to resolve it.

Any remedy, including additional work, service correction, cancellation, or refund, will depend on the applicable agreement, the circumstances, and applicable law.

12. Chargebacks and Payment Disputes

If you believe a transaction is unauthorized or incorrect, please contact your bank or payment provider where appropriate and notify us so that we can investigate.

We may provide relevant order records, invoices, payment confirmations, and communications to the payment provider when responding to a legitimate transaction dispute, subject to applicable law.

This section does not restrict your rights to dispute a transaction with your bank or payment provider.

13. Changes to This Policy

Neoistone Technologies LLP may update this policy to reflect changes in our services, business practices, or legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

Changes will not override rights that have already accrued under an existing agreement or applicable law.

14. Contact Us

For cancellation requests, refund inquiries, or payment-related assistance, contact:

Neoistone Technologies LLP

Website: https://neoistone.com
Email: [email protected]
Registered Office: 11-8-55/A, Lenin Nagar, Khammam, Telangana 507001, India

Please include your order number and payment reference so that we can investigate your request efficiently.

Refund and Cancellation Policy of Neoistone Technologies LLP